Emotional Labor

The process of managing feelings and expressions in order to fulfill the emotional requirements of a job. More specifically, when workers have to regulate emotions to shape the minds of superiors, co-workers, and customers. Emotional labor more often falls on BIPOC people, especially women (e.g., swallowing down feelings about a racist or sexist comment so as not to make things awkward for another individual, having to fake positivity to placate a customer).